Igniting Workplace Enthusiasm

On Demand

World Class Customer Service 2-day Seminar

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Course Information

With an emphasis on the skills needed to build external and internal relationships, our training tackles issues such as how people can exceed customer expectations, initiate new services to generate add-on and cross-selling opportunities, and leverage industry-wide "best practices" to strengthen customer ties. Companies tell us the training brings measurable gains in improved service quality, better resolution of customer conflict, and increased customer loyalty.


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Jaraba - Bin Ashour, Abdullah Bin Alabbas Street,
Near Bagi Mosque,
Tripoli, -
/Fax: +218 21 360 9604

Who Should Attend

 For all people working in customer service and sales eager to learn on-the-job application


  •  Telephone Skills: Inbound and Outbound
  •  Attitudes for Service
  •  Manage Customer Expectations
  •  Complaint Resolution
  •  Internal Customer Service
  •  Service to Sales
  •  Customer Follow-Through
  •  Create Loyal Customers

Dale Carnegie Training Libya
Jraba- Bin Ashour
Abdullah Bin Alabbas Street
Near Bagi Mosque
Phone: /Fax: +218 21 360 9604

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