Igniting Workplace Enthusiasm
 
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World Class Customer Service and Sales 3-day Seminar

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Course Information

With an emphasis on the skills needed to build external and internal relationships, our training tackles issues such as how people can partner across functions to exceed customer expectations, initiate new services to generate add-on and cross-selling opportunities, and leverage industry-wide "best practices" to strengthen customer ties. Companies tell us the training brings measurable gains in improved service quality, better resolution of customer conflict, and increased customer loyalty. Dale Carnegie Training® brings companies the right tools to cultivate valued, lasting customers. These include practices to help employees become good interpreters of what customers want today, and expect tomorrow. We present the most effective tactics for overcoming customer dissatisfaction and client defection. We even offer strategies employees can use to negotiate big wins for both their companies and their customers.

 

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Location

Jaraba - Bin Ashour, Abdullah Bin Alabbas Street,
Near Bagi Mosque,
Tripoli, -
Libya
/Fax: +218 21 360 9604
 

Who Should Attend

All customer service and sales employees.
 

Outline

 At the completion of this module, participants will be able to:
 
1. Understand and apply a customer focused approach to service and sales
2. Improve internal customer service and processes
3. Resolve complaints from practical and emotional perspectives
4. Create additional buying opportunities that add value to the customer
5. Manage expectations and follow through to exceed expectations
 
 
 

Dale Carnegie Training Libya
Jraba- Bin Ashour
Abdullah Bin Alabbas Street
Near Bagi Mosque
Phone: /Fax: +218 21 360 9604

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