Igniting Workplace Enthusiasm
 
  Print  

On Demand

World Class Customer Service 2-day Seminar

Order Export to Outlook

 

Course Information

With an emphasis on the skills needed to build external and internal relationships, our training tackles issues such as how people can exceed customer expectations, initiate new services to generate add-on and cross-selling opportunities, and leverage industry-wide "best practices" to strengthen customer ties. Companies tell us the training brings measurable gains in improved service quality, better resolution of customer conflict, and increased customer loyalty.

 

Order Export to Outlook

 

Location

Jaraba - Bin Ashour, Abdullah Bin Alabbas Street,
Near Bagi Mosque,
Tripoli, -
Libya
/Fax: +218 21 360 9604
 

Who Should Attend

 For all people working in customer service and sales eager to learn on-the-job application
 

Outline

  •  Telephone Skills: Inbound and Outbound
  •  Attitudes for Service
  •  Manage Customer Expectations
  •  Complaint Resolution
  •  Internal Customer Service
  •  Service to Sales
  •  Customer Follow-Through
  •  Create Loyal Customers
 
 
 

Dale Carnegie Training Libya
Jraba- Bin Ashour
Abdullah Bin Alabbas Street
Near Bagi Mosque
Phone: /Fax: +218 21 360 9604

Follow us on

 
© 2016 Dale Carnegie & Associates, Inc.. All Rights Reserved.
Website design and development by Americaneagle.com